New: AI-powered Voice Bots now support 12 regional Indian languages. Get a Demo →
AI-Powered Conversational Solutions

Voice Bots, Chat Bots &
Live Chat — All in One

Automate customer conversations 24/7, resolve queries instantly, and seamlessly hand off to live agents when it matters most.

Trusted by 500+ enterprise brands across India for intelligent, scalable communication that drives real results.

Voice Bot

Natural language calls 24/7

Active

Chat Bot

Instant chat automation

Online

Live Chat Agent

Human handoff — seamlessly connected

Live
Voice Bots

Intelligent AI Voice Bots That Talk Like Humans

Deploy enterprise-grade AI voice agents that understand natural speech, handle complex conversations, and complete real tasks — outbound calls, IVR deflection, appointment booking, collections and more — at unlimited scale.

Support for 12+ Indian languages with real-time intent detection, sentiment analysis, and dynamic scripting. Integrate with your CRM, dialers, and backend systems via REST APIs.

Mindserv Voice Agent● Live Call — 00:42
Agent: "Hello Priya! Your EMI of ₹4,200 is due on the 28th. Would you like to pay now or schedule a reminder?"

Customer: "Schedule for tomorrow 10 AM."
98%
Accuracy
12+
Languages
0.8s
Response

Voice Bot Capabilities

Everything you need to deploy, scale, and optimise intelligent voice automation across your customer touchpoints.

NLP & Intent Detection

Advanced natural language processing understands context, not just keywords — handles accents, interruptions, and complex queries with ease.

Multilingual Support

Deploy voice bots in Hindi, Tamil, Telugu, Bengali, Kannada, Marathi and 6+ more regional languages with native-quality TTS voices.

Dynamic Call Flows

Build sophisticated conversation trees with branching logic, conditions, and real-time data lookups — no code required with our visual builder.

CRM & Dialer Integration

Native connectors for Salesforce, Zoho, Leadsquared, Exotel, and 50+ platforms. Push call outcomes and data in real time.

Smart Human Handoff

Automatically escalate complex or sensitive calls to live agents — with full context transfer so customers never repeat themselves.

Real-Time Analytics

Monitor call performance, sentiment scores, containment rates, and ROI metrics from a unified dashboard — with exportable reports.

Voice Bot Use Cases

From collections to appointment booking — voice bots handle high-volume tasks with the precision and empathy your brand demands.

EMI & Collections

Automate payment reminders, due date notifications, and promise-to-pay collection flows with real-time CRM sync.

BFSI

Appointment Booking

Confirm, reschedule, and cancel appointments via natural voice — integrated with your calendar and booking systems.

Healthcare

Lead Qualification

Qualify inbound leads 24/7, score intent, and route hot prospects to your sales team in real time.

Sales

Delivery Confirmation

Automate COD confirmations, delivery status updates, and rescheduling to reduce failed deliveries and improve NPS.

Logistics

Survey & Feedback

Collect post-interaction CSAT and NPS via conversational voice surveys with automated reporting.

CX

IVR Deflection

Replace static IVR trees with intelligent voice agents that resolve queries without human intervention.

Contact Centre

10M+

Calls handled monthly

72%

Containment rate

0.8s

Avg response time

12+

Languages supported

How Voice Bots Work

From set-up to scale in days — not months.

Design Your Flow

Use our visual builder to map conversation paths, add conditions, and configure intents — zero coding required.

Connect Your Systems

Integrate with your CRM, dialer, and databases via REST APIs to enable real-time data lookups during calls.

Deploy & Go Live

Launch on inbound IVR or outbound campaigns with a single click. Scale to millions of calls instantly.

Analyse & Optimise

Monitor live dashboards, review call recordings, and optimise flows continuously to improve containment.

Chat Bots

Smart AI Chat Bots for Every Channel

Deploy intelligent chat bots on WhatsApp, your website, mobile apps, and social channels. Resolve FAQs, qualify leads, process orders, and collect feedback — all without a single human agent.

Powered by NLP with multi-turn conversation memory, rich media support, quick replies, and deep CRM integration. Go live in under 48 hours.

Mindserv Bot
● Online — replies instantly
Hi! 👋 How can I help you today?
10:24 AM
I want to check my order status.
10:24 AM
Sure! Please share your Order ID and I'll look it up right away. 🔍
Track Order
Cancel Order
Talk to Agent
Type a message…

Chat Bot Capabilities

Omnichannel chat automation built for enterprise scale — with the intelligence to handle real conversations.

Omnichannel Deployment

One bot, every channel — WhatsApp, website widget, Facebook Messenger, Instagram DMs, and mobile apps from a single platform.

NLP with Memory

Multi-turn conversation memory ensures the bot understands context across the full conversation — not just the last message.

Rich Media Support

Send images, videos, PDFs, carousels, quick replies, and interactive buttons to create engaging, action-oriented conversations.

Generative AI Option

Upgrade to GPT-powered generative responses for open-ended queries — with guardrails to keep conversations on-brand.

Agent Escalation

Trigger smart handoffs to live agents with full chat history — based on sentiment, keywords, or customer request.

Live Data Lookups

Connect to your APIs to fetch real-time order status, account info, product availability, and more mid-conversation.

Chat Bot Use Cases

From lead capture to post-sale support — chat bots work around the clock so your team doesn't have to.

E-Commerce Support

Order tracking, returns, product recommendations and checkout assistance — all automated via WhatsApp and web chat.

Retail

Document Collection

Guide customers through KYC, loan applications, and onboarding flows — collecting and validating documents via chat.

BFSI

Lead Capture & Nurture

Qualify inbound leads from ads, capture details, score them, and drip nurture sequences — all on autopilot.

Marketing

FAQ Automation

Deflect 80% of repetitive support queries with an intelligent FAQ bot trained on your knowledge base.

Support

Patient Engagement

Appointment booking, prescription reminders, lab report delivery, and post-visit follow-up via WhatsApp.

Healthcare

IT & HR Helpdesk

Automate internal queries — leave applications, IT tickets, policy questions — for your employees 24/7.

Enterprise

50M+

Chat sessions monthly

<1s

Response time

85%

Query resolution rate

10+

Channels supported

Deploy a Chat Bot in 4 Steps

From training to launch — faster than you think.

Train on Your Data

Upload your FAQs, product catalogue, or knowledge base. Our AI trains on your content in minutes.

Customise & Brand

Set your bot's personality, language, avatar, and response style to match your brand identity perfectly.

Deploy Everywhere

Embed on your website, activate on WhatsApp, or connect to any channel with a single line of code.

Learn & Improve

The bot learns from every interaction. Review flagged conversations and continuously improve accuracy.

Live Chat

Empower Agents with AI-Assisted Live Chat

Give your human agents a powerful, AI-assisted live chat console that unifies conversations from WhatsApp, web, email, and social into a single inbox — with real-time AI suggestions, canned responses, and customer context.

Reduce handle time by 40%, increase first-contact resolution, and deliver consistently brilliant customer experiences — at any scale.

Ananya S. — Support Agent
Customer Experience Team
● Online
🤖 AI Suggestion
"Hi Rahul! I see your order #ORD-2847 was delayed. Let me check that for you right away."
Ananya is typing
Queue: 4 waiting
Avg wait: 1m 12s · 3 agents online
Full history Auto-tag Priority

Live Chat Platform Features

A complete agent console designed to make every conversation faster, smarter, and more human.

Unified Inbox

All conversations from WhatsApp, web chat, email, Facebook, and Instagram in a single, intelligent agent console.

AI-Powered Suggestions

Real-time AI response suggestions help agents reply faster and more accurately — trained on your knowledge base.

Smart Routing & Queuing

Skill-based routing, priority queuing, and workload balancing ensure every customer reaches the right agent quickly.

Complete Customer Context

Full conversation history, CRM data, past orders, and sentiment score — all visible to the agent before they say hello.

Live Supervisor Dashboard

Monitor agent availability, handle times, CSAT scores, and queue health in real time — intervene or coach instantly.

Canned Responses & Templates

Build a library of approved responses, greetings, and closings that agents can insert in one click to stay on-brand.

Live Chat Use Cases

When the bot can't resolve it, your best agents will — with AI making them even better.

Complex Support Queries

Handle escalations, complaints, and sensitive issues with empathy — powered by full customer context and AI guidance.

Support

High-Value Sales Conversations

Convert qualified leads with human expertise — agents see lead score, intent signals, and suggested next steps in real time.

Sales

Medical & Healthcare

Sensitive patient interactions requiring compassion and accuracy — supported by clinical knowledge base integration.

Healthcare

Compliance & Regulated Sectors

Agents in BFSI, insurance, and legal handle sensitive conversations with built-in compliance guardrails and audit trails.

BFSI

Real Estate Consultations

Property advisors engage qualified buyers in high-touch conversations — with CRM data and property info at their fingertips.

Real Estate

Technical Support

L2 and L3 technical agents get AI-suggested solutions from your entire knowledge base — right inside the chat console.

Tech

40%

Reduction in handle time

4.8/5

Average CSAT score

91%

First contact resolution

15+

Channels in one inbox

Set Up Live Chat in 4 Steps

Get your team live and handling conversations in under 24 hours.

Set Up Your Team

Add agents, create teams, set roles and permissions, and configure working hours and SLA targets.

Connect Channels

Link WhatsApp Business API, website widget, email, and social in minutes with guided integrations.

Train the AI

Upload your knowledge base, canned responses, and workflows so AI suggestions are accurate from day one.

Go Live

Activate the bot-to-agent handoff, publish your widget, and start delivering exceptional support.

Ready to Automate 80% of Customer Conversations?

Deploy Voice Bots, Chat Bots, and Live Chat from a single platform. Get your custom demo and see results within 30 days.

Talk to Our
Conversational AI Team

Tell us about your use case and we'll map the right combination of Voice Bots, Chat Bots, and Live Chat to your business goals — with a live demo tailored to your industry.

  • 15-min discovery call with an AI specialist
  • Custom workflow mapping for your use case
  • Live product demo — your data, your flows
  • Pricing tailored to your conversation volumes
  • Free pilot setup within 48 hours

Book a Free Demo

Enterprise-ready solutions for every industry.
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